Scheduled Problem Solving and Decision Making courses

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Problem Solving and Decision Making

Unit Standard: 
NQF Level: 
Non Credit Bearing
Course Category: 
Business Skills

Duration: 2 Days
Time: 8:30am-4:00pm


“We cannot solve our problems with the same thinking we used when we created them”

- Albert Einstein 

One of the biggest mistakes that is made in problem-solving is reaching a decision before the problem has been fully understood.  You may have heard of the phrase: ‘make an informed decision’?  This is exactly what this course aims to help people with: from problem analysis, through solution generation, and finally to decision making and implementation.  
Problem-solving and decision making are highly cognitive, and therefore, creative thinking processes.  The process requires skill and a lot of practice.  The rewards are worth it:  better, and therefore more effective, decisions are made, a culture of thinking and initiative is cultivated, and those responsible for making decisions are more confident and capable in doing so.
In this practical course, we encourage a creative thinking attitude, using various problem-solving methods,


  • Anybody involved in decision-making processes
  • Team members that are engaged in finding opportunities for improvement
  • Managers, junior managers, supervisors
  • Business owners


  • Participants will be able to facilitate an environment where the root problems are determined, all possible solutions are “put on the table” and people engage in healthy debate to find the optimum solution
  • Confidence grows as better solutions are found and implemented
  • A greater sense of team develops as people are engaged in the decision-making process
  • Insight into several proven techniques that can be applied in the workplace
  • Learners will have the confidence to continuously challenge the status quo and develop alternative ways to conduct activities.  Change is embraced when success is experienced.


  • Defining the problem through engaging the appropriate people
  • Critical thinking and creative thinking processes
  • Techniques for deriving the root causes of problems
  • Processes and techniques for identifying potential solutions
  • Group methods for generating ideas
  • Identify criteria and use weighting to rank potential solutions
  • Implement the selected solution through the engagement of key stakeholders
  • Measure the success and effectiveness of the solution